Call Centre Agent – Paradise Island, Villa Nautica, North Male’ Atoll, Maldives
Job Description
Call Centre Agent
- Paradise Island, Villa Nautica, North Male’ Atoll, Maldives
- Full-time
- Location: Villa Nautica, Paradise Island, Lankanfinolhu, North Male’ Atoll
- Department: Front Office
Company Description
Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.
Job Description
- Determines requirements by working with guests
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests to concerned Departments and Team Members
- Sells additional services by recognizing opportunities to up-sell products, explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions to concerned Department.
- To ensure customers queries are answered with the aim of a first time resolution.
- To ensure that queries are responded as per the SOP.
- To ensure the best Customer Care experience is given to all customers.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Be aware and most update on our service and products such as room rates, excursion programs, food and beverage Menus, etc.
- Be aware of and most up to date on pricing of Menus, excursion programs, entertainment activities and special events.
- Be aware and up to date on the opening hours of all different outlets / agency outlets.
- Reacting on safety and emergency procedures when situation arises.
- Taking wake up calls requests and entering it in the system immediately.
- Updating all the important telephone numbers in the console.
- Closing the lines of the departure guests before two hours of their departure time.
Qualifications
- Excellent English proficiency, both writing and speaking
- Flexible working in graveyard shifts
- Resort experience with the same position or equivalent
- With excellent level of computer literacy
- Experience in a fast-paced environment
- Excellent Guests Service Experience
- Available to start immediately.
Additional Information
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